Effective Date: July 24, 2026
At Caviro, customer satisfaction is our priority. We want you to shop with confidence, knowing that if something isn’t right with your purchase, we’re here to help. This Refund and Returns Policy explains the conditions, eligibility, and process for returning products and requesting refunds.
By placing an order on caviro.shop, you agree to the terms outlined below.
We offer a 30-day return window from the date your order is delivered.
To be eligible for a return, your item must meet the following conditions:
Returns that do not meet these conditions may not be accepted.
If you wish to return an item, please contact our customer support team through our Contact Us page within 30 days of receiving your order.
When contacting us, please include:
Once your request has been reviewed and approved, we will provide detailed return instructions.
Please do not send items back without receiving return authorization, as unauthorized returns may not be accepted.
Please inspect your order as soon as it arrives.
If you receive:
Please contact us within 48 hours of delivery and provide clear photos of the issue. We will review your claim promptly and arrange a replacement, exchange, or refund when appropriate.
For hygiene, safety, and operational reasons, the following items cannot be returned unless they arrive damaged or defective:
If you would like a different style or color, we recommend returning the eligible item (if approved) and placing a new order for the desired product.
This ensures the fastest processing and product availability.
Once your returned item has been received and inspected, we will notify you of the outcome.
If your return is approved, your refund will be processed to your original payment method through PayPal.
Please note that your bank or payment provider may require additional time to post the refund to your account.
If the return is due to:
We will cover the applicable return shipping costs.
For returns due to personal preference, ordering the wrong item, or changing your mind, customers may be responsible for return shipping expenses unless otherwise stated.
Original shipping charges (if any) are generally non-refundable unless the return is the result of our error.
Orders may only be cancelled before they enter processing or shipping.
Once an order has been processed or shipped, it can no longer be cancelled. In such cases, you may request a return after receiving the item, provided it meets our return eligibility requirements.
If you have not yet received your refund:
If you have completed these steps and still have not received your refund, please contact our support team for assistance.
If an order is refused at delivery or returned to us because of an incorrect or incomplete shipping address provided by the customer, additional shipping charges may apply before the order can be resent.
Any refund issued in these situations may be reduced by applicable shipping or handling costs.
We reserve the right to update or modify this Refund and Returns Policy at any time to reflect changes in our business practices or legal requirements.
Any updates will be posted on this page with the revised Effective Date.
If you have any questions about returns, refunds, exchanges, or damaged items, please contact us through our Contact Us page.
Our team is committed to providing prompt assistance and ensuring your shopping experience with Caviro is smooth, fair, and worry-free.