Effective Date: July 12, 2026
At Caviro, we want you to feel completely confident about every purchase you make with us. These Return and Refund Policies explain which items qualify for a return, the conditions required, how refunds are processed once a return reaches us, and the timeline you can expect. We recommend reading through both sections prior to initiating a return.
All figures mentioned across our policies are processed in USD.
Return Window You have 30 calendar days from the date your order is marked as delivered to request a return on an eligible item. Requests submitted after this 30-day window has closed generally cannot be accepted.
What Can Be Returned You are welcome to request a return if any of the following applies to your order:
The item arrived damaged in transit
You received a defective piece
We sent you the wrong item
You changed your mind after receiving it
The item is within the eligible return window and meets our return conditions
Conditions for a Valid Return For an item to qualify for return, it must:
Be sent back within 30 calendar days of the delivery date
Be unworn, unused, and in its original condition
Include original box, packaging, links, tags, and accessories
Show no signs of damage, scratching, alterations, or wear that occurred after delivery
Be accompanied by proof of purchase or a valid order number
Getting Return Authorization Before shipping anything back, please reach out via our Contact Us Page or email us directly at info@caviro.shop to receive return authorization. Please do not send items directly to our business address without prior approval—unauthorized returns may be delayed or refused.
Who Covers Return Shipping
Our Error (Damaged, Defective, or Incorrect Item): Please inform us within 48 hours of delivery with your order number, photos of the item/packaging, and a brief description. Once approved, we will provide a prepaid return label at no extra cost.
Personal Preference / Mind Change: Return shipping costs and arrangements are the customer’s responsibility. Outbound shipping charges are non-refundable in these instances.
No Restocking Fee We do not charge restocking fees on approved returns.
Restocking Fee: $0.00 USD
Exchanges We do not offer direct exchanges. If you prefer a different style, color, or model, please return your eligible item for a refund and place a new order separately.
Non-Returnable Items
Products sent back missing original boxes, papers, tags, or accessories
Items damaged by customer misuse or mishandling after delivery
Requests submitted after the 30-day window has passed
Personalized items, final sale clearance items, or gift cards
Order Cancellations Order cancellation requests can only be honored if your order has not yet entered fulfillment. Once an order has been processed or shipped, it can no longer be cancelled. In such cases, you may initiate a standard return after receiving the package.
How the Refund Process Works Once your returned package arrives at our facility, our team inspects it to verify that it meets the required return conditions. After inspection, you will receive an email confirming whether your refund has been approved or declined.
Approved refunds are processed back to the original payment method used during checkout (Stripe, PayPal, Affirm, or Afterpay). Refunds cannot be redirected to a different card or account.
Refund Timelines Once inspected and approved, refunds are processed on our end within 10 business days. Keep in mind that payment providers (PayPal, credit card issuers, bank, Affirm, Afterpay) may require additional business days to post the credit to your statement.
Late or Missing Refunds If your refund has not posted after 10 business days:
Double-check your payment account statement.
Contact your bank or payment provider (PayPal, card issuer) regarding pending processing times.
If you have completed these steps and still require assistance, email us at info@caviro.shop.
Refused or Undeliverable Packages If a delivery is refused for reasons unrelated to carrier error, transit damage, or our mistake, original outbound shipping fees and carrier return charges may be deducted from your final refund.
Damaged or Incorrect Item Refunds For approved returns involving damaged, defective, or incorrect products, no outbound or return shipping costs are deducted, and full refunds are processed as a priority.
Partial Refunds Partial refunds may be issued in specific situations where an item shows minor signs of handling or missing secondary components that do not fully invalidate the return but impact resale condition. Any partial deduction will be detailed in your approval notice.
Promotional Discounts & Coupons If your purchase utilized a discount code or promotional price, your refund will reflect the exact amount paid at checkout.
Contact & Business Information
Business Name: Caviro
Legal Business Name: Handbag Factory Outlet
Website: caviro.shop
Email: info@caviro.shop
Phone: +1 (808) 679-5742
Live Chat: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Time Zone: Pacific Standard Time (PST)
Business Address: 769 E Pico Blvd, Los Angeles, CA 90021, United States