Effective Date: July 24, 2026
Welcome to Caviro. This Shipping Policy is designed to give you a clear, complete picture of how we handle your order from the moment you place it to the moment it arrives at your door. It covers processing timelines, delivery estimates, tracking, address accuracy, and what to do if something goes wrong along the way. We encourage you to read through this policy before placing an order.
All prices and totals mentioned throughout this policy are listed in USD.
Where We Ship
Caviro currently fulfills orders to residential and commercial addresses located within the United States.
We do not currently offer international shipping or delivery to U.S. territories not directly serviced by our standard carrier network. We are actively evaluating expansion options, and any updates will be posted here.
Shipping Rates
We aim to keep shipping simple and predictable:
Free Standard Shipping: Offered on all orders delivered within the United States.
Hidden Fees: $0.00 USD. The final amount calculated at checkout is the total cost of your order.
Daily Order Cut-Off
Order Cut-Off Time: 5:00 PM (PST) on business days.
Orders placed before 5:00 PM PST on a business day begin processing the same day.
Orders placed after 5:00 PM PST, on weekends, or on public holidays will be queued for processing on the next available business day.
Order Processing & Handling Time
Processing Time: 1 to 3 business days (Monday – Friday).
During this processing window, our team verifies order and billing details, picks and quality-checks items, and packages your order for carrier pickup. Processing times may extend slightly during major promotional events or peak holiday seasons.
Transit Time & Delivery Estimates
Standard Transit Time: 3 to 7 business days depending on destination.
Estimated Total Delivery Time: 4 to 10 business days (combining processing and transit time).
Note: Delivery estimates are general guides and are not guaranteed. Actual delivery dates may vary due to carrier delays, weather, high shipping volumes, or address issues.
Business Days
Business days are defined as Monday through Friday, excluding official public holidays. Orders are not processed, shipped, or delivered on weekends or public holidays.
Carriers We Work With
Depending on your delivery address and optimal routing, your order may be shipped via:
USPS
UPS
FedEx
DHL
We select the most reliable carrier for your destination at the time of dispatch.
Order Tracking
Every order shipped from Caviro includes tracking capability:
Once dispatched, you will receive a shipping confirmation email containing your tracking link.
Tracking details typically become active within 24 to 48 hours of carrier scan.
You can also check tracking by visiting our Track Your Order Page.
Changing or Cancelling an Order
If you need to update an address or cancel an order, please contact us immediately through our Contact Us Page. Requests can only be accommodated if the order has not yet entered fulfillment. Once dispatched, the order cannot be altered or cancelled, and must be handled under our Refund & Returns Policy.
Shipping Address Accuracy
Customers are responsible for entering accurate and complete shipping details at checkout. Caviro is not responsible for shipment delays or non-delivery caused by incomplete or incorrect addresses provided by the customer. Additional reshipment fees may apply if a package is returned to us due to address errors.
Delivered but Not Received
If your tracking indicates “Delivered” but you cannot locate your package:
Check surrounding areas, side doors, porches, and with neighbors or building managers.
Allow 24 hours, as carriers occasionally mark packages as delivered shortly before arrival.
If still missing after 24 hours, reach out to our support team so we can initiate an inquiry with the carrier.
Damaged Packages
If your package arrives damaged, please contact us within 48 hours of delivery. To help us resolve the issue swiftly, please provide:
Your order number
Clear photos of the damaged product(s)
Clear photos of the outer shipping packaging
Upon review, we will arrange an appropriate replacement or refund.
Undeliverable or Refused Packages
If a package is refused at delivery or returned due to multiple failed delivery attempts without fault on Caviro’s end, we reserve the right to deduct original shipping costs or carrier return fees from any applicable refund.
Contact Information
If you have questions about shipping, delivery schedules, or tracking your order, please reach out to us:
Business Name: Caviro
Legal Business Name: Handbag Factory Outlet
Website: caviro.shop
Email: info@caviro.shop
Phone: +1 (808) 679-5742
Live Chat / Chat Support: 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Time Zone: Pacific Standard Time (PST)
Business Address: 769 E Pico Blvd, Los Angeles, CA 90021, United States