Effective Date: July 12, 2026
At Caviro, legally operated by Handbag Factory Outlet, we want you to feel confident when purchasing from us. This Return and Refund Policy explains which products may be returned, the conditions that apply, how to request a return, who is responsible for return shipping, and how approved refunds are processed.
All monetary amounts referenced in this policy are in United States Dollars (USD).
You may request a return within 30 calendar days from the date your order is marked as delivered.
Return requests submitted after the 30-day return period has expired generally cannot be accepted.
You may request a return when:
The product arrived damaged.
The product is defective.
You received an incorrect product.
You changed your mind after receiving the product.
The product otherwise meets the return conditions described in this policy.
To qualify for a return, the product must:
Be returned within 30 calendar days of delivery.
Be in new and original condition.
Not have been used, worn, altered, or intentionally damaged after delivery.
Include the product’s original components and accessories that were supplied with the order, where applicable.
Be accompanied by a valid order number or other reasonable proof of purchase.
Products that show damage, excessive wear, alteration, or misuse after delivery may not qualify for a full refund.
Before sending a product back, you must contact Caviro to request return authorization.
You can contact us through our:
or by email at info@caviro.shop.
Please do not send a return to our business address without receiving return instructions and authorization first. Unauthorized returns may be delayed or refused.
If the product arrived damaged, is defective, or was incorrectly sent by Caviro, please contact us within 48 hours of delivery.
Please provide:
Your order number
A description of the issue
Clear photographs of the product
Photographs of the packaging, where relevant
After the return is approved, Caviro will provide a prepaid return shipping label when a physical return is required.
Caviro will not deduct return shipping costs from an approved refund for products that are damaged, defective, or incorrectly supplied by us.
Caviro does not charge a restocking fee for approved returns.
Restocking Fee: $0.00 USD
Caviro does not offer direct product exchanges.
If you would like a different product, color, style, or model, you may return the eligible product in accordance with this policy and place a new order separately.
A return may be refused when:
The return request is submitted after the 30-day return period.
The product has been used, worn, materially altered, or damaged through customer misuse or mishandling.
Required product components or accessories supplied with the order are missing.
The product is a personalized or customized item, where applicable.
The product was clearly identified as final sale or non-returnable before purchase.
The product is a gift card, where applicable.
If a particular product has a specific return restriction, that restriction will be disclosed on the applicable product page or before purchase where required.
Cancellation requests may be submitted before an order enters fulfillment.
Once an order has been processed for fulfillment or shipped, cancellation may no longer be possible.
If cancellation is no longer available, you may request a return after delivery if the order qualifies under this Return and Refund Policy.
Once a returned product arrives at our facility, Caviro will inspect the product to determine whether it satisfies the return conditions.
After inspection, we will notify you whether the return has been approved or declined.
Approval of a return does not occur automatically simply because a product has been shipped back.
Approved refunds will be issued to the original payment method used for the purchase.
Caviro does not redirect approved refunds to a different card, bank account, or payment method.
Our currently supported payment providers may include:
Stripe
Affirm, where available
Afterpay, where available
PayPal is not offered by Caviro.
The payment method actually used for the original transaction determines how the refund is processed.
After a returned product has been received, inspected, and approved for a refund, Caviro will process the refund within 10 business days.
After Caviro processes the refund, the payment provider or financial institution may require additional business days to post the funds to the customer’s account.
Therefore, the date the refund is processed by Caviro may differ from the date the refund appears on your bank or payment account statement.
If your refund has not appeared after the applicable processing period:
Check your bank, card, or payment-provider statement.
Confirm with your payment provider whether the refund is still pending.
If you still need assistance, contact Caviro at info@caviro.shop.
When contacting us, please provide your order number and relevant refund information so we can assist you.
If an order is refused by the customer or returned to Caviro because it was undeliverable for reasons unrelated to carrier error, transit damage, or an error by Caviro, the original outbound shipping cost and applicable carrier return charges may be deducted from the refund where permitted.
For an approved return involving a product that arrived damaged, is defective, or was incorrectly supplied by Caviro:
No return shipping cost will be deducted from the refund.
No restocking fee will be charged.
The refund will be processed for the eligible amount paid for the affected product after the return is approved.
In limited circumstances, a partial refund may be issued when a returned product does not fully satisfy the return conditions but Caviro determines that a partial refund is appropriate.
If a partial refund is issued, the applicable deduction and reason will be communicated to the customer before or with the refund confirmation.
If an order was purchased using a promotional discount, coupon, or other offer, the refund will generally be based on the actual amount paid for the returned product at checkout, rather than the product’s original undiscounted price.
Business Name: Caviro
Legal Business Name: Handbag Factory Outlet
Website: caviro.shop
Email: info@caviro.shop
Phone: +1 (808) 679-5742
Live Chat: Available 24/7
Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (PST)
Time Zone: Pacific Standard Time (PST)
Business Address: 769 E Pico Blvd, Los Angeles, CA 90021, United States
For return, refund, or order-related questions, please contact us through the Contact Us Page.